At Stash & Go Moving, we strive to handle your belongings with care and precision. Our damage rates are tremendously lower than the industry standard, however, in the rare event of damage or loss, our straightforward claims process ensures your concerns are addressed quickly and fairly.
How to File a Claim
- Inspect Your Belongings
After your move, inspect your items for any damages or missing items. You have up to 9 months from the date of your move to file a claim. - Document the Issue
- Take clear photos of the damaged item(s).
- Collect supporting documents, such as receipts or appraisals, if available.
- Submit Your Claim
Complete our Online Claims Form and attach your photos and supporting documents. - Contact Us
If you prefer, you can also report your claim by:- Phone: (256) 490-1339
- Email: claims@stashandgomoving.com
What Happens Next?
- Acknowledgment of Claim
We will acknowledge receipt of your claim within 30 days. - Claim Review and Resolution
Our claims team will review your submission thoroughly. Within 120 days, we will provide a response, which may include approval, denial, or a request for additional information. - Resolution
If approved, we will work with you to resolve the claim, including options for repair, replacement, or reimbursement.
Important Information
- Coverage Options: Claims are processed based on the coverage selected during booking:
- Basic Liability Coverage (included in your move).
- Full Value Protection (optional upgrade).
- Exclusions: Certain items may not be covered under our policy.
Frequently Asked Questions
Q: How long do I have to file a claim?
A: You have 9 months from the date of your move to file a claim.
Q: How long does it take for my claim to be processed?
A: We will acknowledge receipt of your claim within 30 days and provide a resolution or update within 120 days.
Q: Are items I packed myself covered?
A: Items packed by the customer are generally not covered for damages unless clear evidence of negligence is found. Check your coverage plan for details.
Need Assistance?
Our friendly team is here to help! If you have any questions or need help with the claims process, don’t hesitate to contact us at claims@stashandgomoving.com.