SMS Terms & Conditions

1. Overview

By opting in to Stash & Go Moving’s SMS program (“the Program”), you agree to receive text messages from us regarding appointment reminders, service updates, promotional offers, and customer-support communications. Message frequency may vary (typically 1–3 messages per move). Message & data rates may apply.

2. Opt-In Consent

How to Join: Provide your mobile number on any Stash & Go web form and check the consent box.
You will receive a confirmation message:
“You’re subscribed to Stash & Go Moving alerts. Msg freq varies. Msg/data rates may apply. Reply HELP for help, STOP to cancel.”

3. Opt-Out

Reply STOP to any message to cancel. You will receive:
“You’ve opted out of Stash & Go Moving alerts and will receive no further messages. Reply START to resubscribe.”

4. Help

Reply HELP for assistance. You will receive:
“For help, call 256-212-0660 or email contact@stashandgomoving.com. Reply STOP to cancel.”

5. Charges

Message and data rates may apply. Check your mobile plan for details.

6. Privacy

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. See our full Privacy Policy.

7. Message Delivery

Delivery is subject to your mobile carrier’s network availability. Stash & Go is not liable for delayed or undelivered messages.

8. Modifications

We may modify these Terms & Conditions at any time. Updates will be posted at https://stashandgomoving.com/sms-terms-and-conditions. Continued participation constitutes acceptance of changes.

9. Contact

Stash & Go Moving
256-212-0660
contact@stashandgomoving.com

Privacy Policy

1. Introduction

Stash & Go Moving (“Stash & Go,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit stashandgomoving.com (the “Site”) or use any of our products or services (collectively, the “Services”). By using the Services, you acknowledge that you have read and agree to this Privacy Policy.

2. Information We Collect

  • Personal Information —e.g., your name, postal address, email address, telephone number, and any other information you voluntarily provide.
  • Usage Data —e.g., IP address, browser type, device identifiers, pages visited, and the date/time of each visit.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Services;
  • Send appointment reminders, scheduling updates, promotional offers (with consent), or other notifications;
  • Respond to inquiries and provide customer support;
  • Maintain internal records and comply with legal obligations.

4. Information Sharing and Disclosure

No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. We may disclose information only:

  • To service providers who help us operate our business (under confidentiality agreements);
  • When required by law, subpoena, or similar legal process;
  • To protect our rights, safety, or property.

We do not sell, rent, or trade your personal information.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data; however, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal data. To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party sites that we do not operate. We are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

Stash & Go Moving
contact@stashandgomoving.com
256-212-0660

Damage Claims Procedure

At Stash & Go Moving, we strive to handle your belongings with care and precision. Our damage rates are tremendously lower than the industry standard, however, in the rare event of damage or loss, our straightforward claims process ensures your concerns are addressed quickly and fairly.

How to File a Claim

  1. Inspect Your Belongings
    After your move, inspect your items for any damages or missing items. You have up to 9 months from the date of your move to file a claim.
  2. Document the Issue
    • Take clear photos of the damaged item(s).
    • Collect supporting documents, such as receipts or appraisals, if available.
  3. Submit Your Claim
    Complete our Online Claims Form and attach your photos and supporting documents.
  4. Contact Us
    If you prefer, you can also report your claim by:

What Happens Next?

  1. Acknowledgment of Claim
    We will acknowledge receipt of your claim within 30 days.
  2. Claim Review and Resolution
    Our claims team will review your submission thoroughly. Within 120 days, we will provide a response, which may include approval, denial, or a request for additional information.
  3. Resolution
    If approved, we will work with you to resolve the claim, including options for repair, replacement, or reimbursement.

Important Information

  • Coverage Options: Claims are processed based on the coverage selected during booking:
    • Basic Liability Coverage (included in your move).
    • Full Value Protection (optional upgrade).
  • Exclusions: Certain items may not be covered under our policy.

Frequently Asked Questions

Q: How long do I have to file a claim?
A: You have 9 months from the date of your move to file a claim.

Q: How long does it take for my claim to be processed?
A: We will acknowledge receipt of your claim within 30 days and provide a resolution or update within 120 days.

Q: Are items I packed myself covered?
A: Items packed by the customer are generally not covered for damages unless clear evidence of negligence is found. Check your coverage plan for details.

Need Assistance?

Our friendly team is here to help! If you have any questions or need help with the claims process, don’t hesitate to contact us at contact@stashandgomoving.com.